•  01530 411275 Option 1
  • info@butchers-sundries.com
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Privacy Statement
We are committed to protecting your privacy. Authorised employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible


Complaints Procedure
All complaints are dealt with equally and fairly. We will respond to all complaints within 72 hours, usually the same day. Where possible we aim to resolve all complaints immediately and at the most within two working days. Any customer details passed to us during this process are kept confidential, and we will keep you fully informed during the complaint process.

 
To contact customer service please write to the address shown below, email us at
info@butchers-sundries.com
or telephone 01530 411275. You will need your order number at the time of your call.


You can also send a letter to:
Customer Support
TruNet Packaging Services LTD
Unit D Norman Court
Ivanhoe Business Park
Ashby-De-La-Zouch
Leicestershire
LE65 2UZ
United Kingdom

Tel: 01530 411275


Email: info@butchers-sundries.com

Thank you for visiting TruNet Packaging Services:

Our sales support team specialise in butchers supplies, with expert knowledge in butchers sundries, sausage casings and sausage skins.

Listed in the YFS business directory in the Food Supplier Swadlincote category.


 

GDPR Privacy Notice

You will be aware that The General Data Protection Regulation (GDPR) standardises data protection law across all the EU countries. GDPR imposes strict new rules on controlling and processing people’s data and seeks to give people more control over how organisations use their data.

What we hold?

As a supplier, we only hold personal data about you and your company that is necessary for carrying out our normal business activities. This information may include a name, address, email addresses and other work and personal contact information as provided to us by your company. In some cases, we may hold bank account or credit card details for efficient payment or receipt of monies due.

Why we need it?

We need to know your personal data to effectively operate our business and work with your company. Also, as a supplier we hold your data in the unlikely case of a product recall/batch error.

How we store it?

We may store your personal data in the following places:

· Our filing system / on paper files

· In Microsoft Office documents

· In email systems

· CRM Systems

· In third party systems such as email hosting

Our IT systems

Our IT system has been audited and staff trained on the GDPR regulations to ensure understanding and compliance. To stay secure, we use award winning cloud and endpoint security on all our internal servers and systems. We have spoken to our mail filtering provider with regards to their security. They have confirmed that the data they hold on their servers is being held securely. Some data is stored on Microsoft Office 365, a system which is operated and protected by Microsoft in the USA.

What we do with it?

All personal data is processed in the UK by us and our subsidiary companies, only in connection with our ongoing business relationship. Third parties, suppliers and others involved in our normal business dealings have access to your personal data only to perform the role they fulfil in the overall process. Our company does not transfer your data out of the European Union, unless we are exporting products to countries outside the EU, in which case, data will be shared with them as required.

The Controller and Processor have a Data Protection regime in place to oversee the effective and secure processing of your personal data.

How long do we keep it?

We Hold your data for as long we have a business relationship and the data is required to support our business relationship with you. If our business relationship ends, we will retain your details for 7 years then delete them from our records. For BRC accreditation we are required hold documents for 7 years.

What are your rights? (Right to be forgotten)

If at any point you believe the information we process on you is incorrect you can request to see this information, and have it corrected, deleted or withdraw consent for it to be used. If you wish to raise a complaint on how your personal data is handled, you can or email: data-service@trunetuk.com to investigate the matter.

If you are not satisfied with the response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

As you hold data for our company we expect you to do this in compliance with the GDPR and Data Protection Act 1998.

Any queries or issues relating to data will be dealt with by contacting:

Alexander Revill on +44 (0) 1530 411 275 or email data-service@trunetuk.com

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