Delivery

All despatch dates are estimated and are not guaranteed and do not form a term of this contract. Whilst every endeavour will be made to comply with these dates, the Seller shall have no liability whatsoever for delay in despatch or delivery, or for any loss occasioned thereby.

Late delivery does not entitle Buyer to cancel order.

Any shortages in delivery must be notified in writing to the Seller within three day. 

Goods are shipped via Royal Mail or on an overnight courier service and we offer free delivery to Central Scotland England & Wales. All delivery dates are estimated and are dependant on stock. We aim to have goods to you within 2-5 working days. Please contact us if you have not received your goods after 10 workings days. 

 To the Highlands, Islands and Ireland there is a delivery charge of £15.60 including VAT and delivery may take longer. Please note If you are looking at buying small items we may be able to get you a better shipping price via royal mail however it is not a recorded service.

Please note our courier will only attempt to deliver parcel(s) twice. If there is no one to take the delivery or you have left no further instruction for the courier to leave the goods in a specific place ( e.g shed) after these 2 attempts the parcel(s) are brought back to us. In order for you to then have the goods re-delivered or re-directed to a different address there is a extra £5 charge.

Please call 0845 519 5767 for more information.

Damage or loss in transit

All goods include insurance cover against loss and damage during transit.

Once the goods have been received and signed for, this insurance cover is no longer effective, responsibility is then passed to the signatory.

Any Damage to received goods should be notified in writing within three days of receipt.

 

Returns Procedure

If you have an issue with any of our products please do not hesitate to contact us at info@butchers-sundries.com or call us on 0845 519 5767 As with all online suppliers purchases from www.butchers-sundries.com are covered by the distance selling regulations, this gives consumer buyers the right to cancel a purchase within 7 days after they receive an item. 

This guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within the stated 7 days of the date you received the item. 

If we sent by courier Please contact us by e-mail us at info@butchers-sundries.com and we will arrange for the goods to be collected.  On receipt of the returned goods we will refund your credit card or other chosen method of payment.   

Our policy is to accept the return of opened items only if they are faulty, we cannot give you a full refund if the item isn't what you expected. You can cancel an order or the remaining portion of an order by e-mailing us at info@butchers-sundries.com  or calling us on 0845 519 5767 before  noon on the day of shipping.

£5 is automatically charged for each return and a 5% restocking fee. This may be negotiable depending on the situation.