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Delivery Information
 

Goods are shipped via DPD and we offer free delivery on orders over £49.99 (excluding VAT) to Central Scotland England & Wales. All delivery dates are estimated and are dependant on stock. We aim to have goods to you within 2-5 working days. Please contact us if you have not received your goods after 10 workings days. 


To the Highlands, Islands and Ireland there is a delivery charge of £14.99 including VAT and delivery may take longer. Please note If you are looking at buying small items we may be able to get you a better shipping price via royal mail however it is not a recorded service.

Please note our courier will only attempt to deliver parcel(s) twice. If there is no one to take the delivery or you have left no further instruction for the courier after these 2 attempts the parcel(s) are brought back to us. In order for you to then have the goods re-delivered or re-directed to a different address there is a extra £5.95 re-delivery charge.

If you would like to contact DPD about your delivery they can be contacted here:



Download the DPD App

The new DPD app means that customers can set up their delivery preferences so they never miss a parcel delivery again.

The DPD app is free to download, easy to use and contains a host of useful features including additional delivery alerts, so that customers will always get the best possible delivery experience.

An industry first, with the DPD app we'll deliver your customers' parcels right first time, every time and happier customers!


 

All dispatch dates are estimated and are not guaranteed and do not form a term of this contract. Whilst every endeavour will be made to comply with these dates, the Seller shall have no liability whatsoever for delay in dispatch or delivery, or for any loss occasioned thereby.Late delivery does not entitle Buyer to cancel order.

Our order processing cut off is 2pm working days. Ordered placed after this time will not processed until the next working day. This is stock dependant.

Any shortages in delivery must be notified in writing to the Seller within three days. 


Damage or loss in transit

All goods include insurance cover against loss and damage during transit.

Once the goods have been received and signed for, this insurance cover is no longer effective, responsibility is then passed to the signatory.

Any Damage to received goods should be notified in writing within three days of receipt.
 

Returns Procedure

If you have an issue with any of our products please do not hesitate to contact us at info@butchers-sundries.com or call us on 0845 519 5767 As with all online suppliers purchases from www.butchers-sundries.com are covered by the distance selling regulations, this gives consumer buyers the right to cancel a purchase within 7 days after they receive an item. 

This guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within the stated 7 days of the date you received the item. 

If we sent by courier Please contact us by e-mail us at info@butchers-sundries.com and we will arrange for the goods to be collected.  On receipt of the returned goods we will refund your credit card or other chosen method of payment.   

Our policy is to accept the return of opened items only if they are faulty, we cannot give you a full refund if the item isn't what you expected. You can cancel an order or the remaining portion of an order by e-mailing us at info@butchers-sundries.com  or calling us on 0845 519 5767 before  noon on the day of shipping.

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